GUEST RELATIONS - Located at the entrance of the Columbus Zoo and Aquarium and at the entrance of Zoombezi Bay for services such as ticket/membership upgrades, ride wristband purchases, re-admittance hand stamping, separated guest assistance and information for guests with disabilities.
FIRST AID - Please ask employees for assistance.
CREDIT CARDS AND BANKING SERVICES - VISA, MASTERCARD, DISCOVER and AMERICAN EXPRESS are accepted for park admission, most gift shops and select food stands. Please see map for ATM locations.
BABY CHANGING/NURSING - Changing facilities are in most restrooms. Nursing mothers can find privacy at the First Aid Stations.
MESSAGES - Messages may be left at either Guest Relations location. No public address system is available.
DRESS CODE - ZOO: Shirts and shoes must be worn at all times. Swimwear must be sufficiently covered. Offensive or provocative items on clothing or swimwear is prohibited. Costumes or disguises that conceal identity are not permitted. The Columbus Zoo and Aquarium reserves the right to refuse admission to anyone who refuses to comply with the dress code summarized above. If guests have any questions, please stop by guest relations. ZOOMBEZI BAY: Guests are required to follow the above Zoo dress code except that at Zoombezi Bay, swimsuits are required on all water attractions. A swimsuit is clothing designed for swimming and must have a lining. Thong swimwear is not permitted. Street clothes, cut-offs or shorts with metal objects such as zippers, snaps or buckles are not acceptable attire on water attractions. Diaper-age children and diaper-dependent adults must wear a protective outerwear covering designed specifically for use in aquatic settings.
SMOKING - Smoking is permitted in designated areas only. Failure to comply will be cause for removal from the area upon the first offense. Your cooperation is appreciated.
LOST AND FOUND -
- All items are kept for 30 days. After 30 days all items are donated.
- Items of “value” e.g. cameras, purses, jewelry are kept in a secure location.
- The Columbus Zoo and Aquarium and/or Zoombezi Bay will not mail items.
*The Columbus Zoo and Aquarium and Zoombezi Bay are not responsible for lost or stolen items. **If you have any questions or concerns, please call Guest Relations at 614-724-3485.
LOST CHILDREN - Please report lost children to any staff member or volunteer. We will respond and initiate protocols. If you are separated from your child, experience has shown most are found in the same area where the child was lost in minutes. The Zoo is prepared to involve law enforcement whenever the situation dictates. Zoo Security can be reached at (614) 724-3434 or (614) 582-1844.
LOST PERSONS - If you are separated from someone, please ask an employee for assistance.
PETS - Dogs or other animals of any kind are prohibited on grounds with the exception of service dogs. Please be mindful of the danger of leaving pets in your vehicle while visiting our park.
READMISSION POLICY - Guests wishing to leave the park and return the same day need to have their hand stamped at the exit turnstiles.
AREA CLOSINGS - Due to mechanical, health, weather or other safety conditions, we may have to close certain areas or attractions. We will do everything we can to re-open as soon as safely possible.
GUEST WITH DISABILITIES - Information for guests with disabilities can be obtained at any Guest Relations location.
WHEELCHAIRS/ECV/STROLLERS - Rentals are near the Zoo's entrance for an additional fee and are available on a first come first serve basis.
FOOD/BEVERAGE POLICY - With the exception of special diet items for medical purposes or baby formula (which may be kept in a small cooler), outside food and beverage, are only permitted inside the Zoo, but not Zoombezi Bay.
ALCOHOLIC BEVERAGE POLICY - You must be 21 years of age (valid state-issued driver's license with photo or state-issued identification card with photo required by state law) to purchase, posses or consume alcoholic beverages at the Columbus Zoo and Aquarium or Zoombezi Bay. The Ohio Revised Code (Ohio code number 4301.62) prohibits bringing beer, wine or intoxicating liquor on property, including picnic shelters, or leaving the park with alcohol purchased here. Alcoholic beverages are not prohibited while in line for any attraction.
REFUNDS - Rain checks and refunds will not be issued.
PHOTOGRAPHY - You are welcome to take photos and/or video for personal use only; commercial photography requires written permission from the Zoo's Community Relations department. On occasion we will photograph or take video of visitors for educational or promotional purposes. Entry to the Zoo, including Zoombezi Bay, grants permission for use of these images.
WEAPONS POLICY - The Columbus Zoo, Zoombezi Bay, Safari Golf Club and the Wilds are all No Weapon facilities. No firearms, knives, or other weapons are permitted on Zoo property.
LASER POINTERS - For the safety of our guests, animals and employees laser pointers are prohibited on Zoo grounds unless used inside an event facility for meeting purposes.
SAFETY - For your safety, the following items are not permitted: Firearms, glass containers, balloons, bicycles, skateboards and other skating equipment, large beach umbrellas, lounge chairs , radios, rafts and floatation devices, grills or open fires